Falcon Medical Centre, 93 Carhampton Road, Sutton Coldfield, West Midlands, B75 7PGTel: 0121 686 9990
Falcon Medical Centre are keen to hear what our patients have to say about our service and wherever possible wish to involve patients in service development. To this end we have a Patient Participation Group. The group meet monthly with a member of the practice team attending bi-monthly with the purpose of the group being:-
To be a voice for patients
To provide a link service for patients with the practice/advocacy role
Support the practice with new developments
Provide feedback to the practice
Provide suggestions on how patient services could be improved
If you would like to:-
contact the group
know more about the group
become a member
Please:-Phone: 0121 686 9990
To help us with this, as well as holding PPG group meetings in the surgery we are also are setting up a virtual patient participation representation group (PPG) so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
If your long-term medication has been approved on a repeat prescription basis you can place orders in the following ways:
A collection service is available from local pharmacies.
Telephone requests for repeat prescriptions are not accepted except for the elderly and housebound.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
What is changing?
From 2nd January 2018 pharmacies will no longer be able to order prescriptions on behalf of patients at this practice. If this change affects you please make arrangements to order your own prescriptions directly from the surgery. You or your carer can request your repeat prescription from the surgery in the following ways:
Why is this happening?
Unused prescription medicines cost the NHS in England at least £300 million per year. Locally, across Birmingham Cross City CCG, that equates to a cost of up to £4.5 million every year.
Did you know £4.5 million could pay for.*
* based on average costs
Most patients are able to take responsibility for ordering their own prescriptions. This is safer, and evidence from other areas in the country shows that it may reduce medicines waste.
Only you (or your carer) know what medicines you have already. When ordering repeat prescriptions please check what you have at home and avoid stockpiling medication. You need to allow at least 48 hours for the prescription to be processed (excluding weekends).
NOTE - If you request your prescription on a Friday afternoon or at the weekend your prescription may not be available until the following Wednesday.
What is not changing?
Pharmacy prescription collection and delivery schemes will not be affected by this change. If you have signed up to have your prescription sent electronically to the pharmacy, this will not change.
How do I find out more?
Please ask reception.
If you feel you might need support ordering your repeat prescription, or you know someone who might need help, please contact the surgery
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